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PI Case Coordinator Training

PI Case Coordinator Training

Welcome to the PI Case CoordinatorΒ ("Administrative Assistant", "Client Case Coordinator") Training Program.

This course is designed to prepare you to operate effectively and confidently within a structured, fast-paced healthcare environment.

πŸš€ In this course, you will learn how to:

  • Manage patient intake and client interactions
  • Schedule and coordinate appointments efficiently
  • Organize and maintain accurate files and documentation
  • Support billing and reporting processes
  • Execute daily workflows with consistency and structure

πŸ“Š Key Skills You Will Develop:

  • Organization and system management
  • Accuracy and attention to detail
  • Communication and coordination
  • Time management and prioritization
  • Problem-solving in real-time situations

⚑ Core Focus: This role is centered on maintaining smooth daily operations, ensuring nothing falls through the cracks, and supporting both clients and internal teams with professionalism and precision.

🎯 Goal: By the end of this training, you will be able to run your daily workflow independently, stay organized under pressure, and contribute to a high standard of service and operational excellence.

Responsible McNeil Advantage Support Team
Last Update 03/21/2026
Members 2
  • 🟒 SECTION 1 β€” πŸ‘‹ Welcome & Role Overview
    4Lessons Β·
    • πŸ“„ Article 1.1 β€” Welcome to the Role
    • πŸ“‘ Doc 1.2 β€” Role Expectations & Success Standards
    • πŸŽ₯ Video 1.3 β€” Welcome Video
    • 🧠 Quiz 1.4 β€” Welcome & Role Overview
  • πŸ”΅ SECTION 2 β€” πŸ—“οΈ Daily Workflow
    5Lessons Β·
    • πŸ“„ Article 2.1 β€” Daily Schedule Overview
    • πŸ“‘ Doc 2.2 β€” Start-of-Day / End-of-Day Checklist
    • πŸ–ΌοΈ Image 2.3 β€” Desk Setup Reference
    • πŸŽ₯ Video 2.4 β€” Daily Workflow Walkthrough
    • 🧠 Quiz 2.5 β€” Daily Workflow
  • 🟑 SECTION 3 β€” 🧾 New Patient Intake Process
    4Lessons Β·
    • πŸ“„ Article 3.1 β€” New Patient Workflow
    • πŸ“‘ Doc 3.2 β€” Intake Checklist
    • πŸŽ₯ Video 3.3 β€” Intake Workflow Walkthrough
    • 🧠 Quiz 3.4 β€” New Patient Intake
  • 🟠 SECTION 4 β€” πŸ“„ Intake Form Review
    5Lessons Β·
    • πŸ“„ Article 4.1 β€” How to Review the Intake Form Correctly
    • πŸ“‘ Doc 4.2 β€” Page-by-Page Intake Form Review Guide
    • πŸ“„ Article 4.3 β€” Common Intake Mistakes to Catch
    • πŸŽ₯ Video 4.4 β€” Intake Form Review Demo
    • 🧠 Quiz 4.5 β€” Intake Form Review
  • πŸ”΄ SECTION 5 β€” ✍️ Lien Process
    5Lessons Β·
    • πŸ“„ Article 5.1 β€” Understanding the Lien Process
    • πŸ“‘ Doc 5.2 β€” Lien Workflow SOP
    • πŸ“„ Article 5.3 β€” Lien Follow-Up Standards
    • πŸŽ₯ Video 5.4 β€” Lien Process Demo
    • 🧠 Quiz 5.5 β€” Lien Process
  • 🟣 SECTION 6 β€” πŸ“… Scheduling & Calendar Management
    5Lessons Β·
    • πŸ“„ Article 6.1 β€” Scheduling Standards
    • πŸ“‘ Doc 6.2 β€” Calendar Entry Template
    • πŸ“„ Article 6.3 β€” Scheduling Rules
    • πŸŽ₯ Video 6.4 β€” Calendar Scheduling Demo
    • 🧠 Quiz 6.5 β€” Scheduling & Calendar
  • 🟀 SECTION 7 β€” πŸ“‚ Add New PI Case
    5Lessons Β·
    • πŸ“„ Article 7.1 β€” Purpose of the PI Case Record
    • πŸ“‘ Doc 7.2 β€” Field-by-Field PI Case Entry Guide
    • πŸ“„ Article 7.3 β€” PI Case Data Standards
    • πŸŽ₯ Video 7.4 β€” PI Case Entry Demo
    • 🧠 Quiz 7.5 β€” Add New PI Case
  • ⚫ SECTION 8 β€” πŸ’³ Billing & Treatment Cycle
    5Lessons Β·
    • πŸ“„ Article 8.1 β€” Treatment Cycle Overview
    • πŸ“‘ Doc 8.2 β€” Treatment Verification & Reminder SOP
    • πŸ“„ Article 8.3 β€” Reminder Standards
    • πŸŽ₯ Video 8.4 β€” Treatment Cycle Demo
    • 🧠 Quiz 8.5 β€” Billing & Treatment Cycle
  • βšͺ SECTION 9 β€” βœ… Case Closure & Quality Control
    5Lessons Β·
    • πŸ“„ Article 9.1 β€” Closing a Case Correctly
    • πŸ“‘ Doc 9.2 β€” Case Closure Checklist
    • πŸ“„ Article 9.3 β€” Quality Control Standard
    • πŸŽ₯ Video 9.4 β€” Case Closure Demo
    • 🧠 Quiz 9.5 β€” Case Closure
  • 🟩 SECTION 10 β€” πŸ† Final Certification
    4Lessons Β·
    • πŸ“„ Article 10.1 β€” Final Review
    • πŸ“‘ Doc 10.2 β€” Final Readiness Checklist
    • 🧠 Final Quiz 10.3 β€” Certification Assessment
    • πŸ† Certificate of Completion